Due to the perishable nature of our products and for food safety reasons, all sales are final and we do not accept returns, refunds or exchanges. If you believe you have received an incorrect or damaged item, please contact us within 48 hours of receiving your order and provide clear photographic evidence for verification. 

Upon successful verification, New Eastern may, at its sole discretion, provide a replacement for the affected item. Customers will not be required to return the product for approved replacement claims. New Eastern reserves the right to reject claims that are incomplete, unverifiable or submitted outside the stated timeframe.