Terms & Conditions

Orders & Payment

All orders are subject to acceptance and product availability.

Prices displayed on our website are in Malaysian Ringgit (RM) and may be updated without prior notice.

Payment must be completed before orders are processed and dispatched.

We strive to ensure that product descriptions, images and pricing are accurate.

However, actual product appearance may vary slightly due to photography, packaging updates or display settings.

Delivery times provided on our website are estimates only.

New Eastern shall not be held responsible for delays caused by couriers, weather conditions, public holidays or circumstances beyond our control.

Due to the nature of food products, returns and exchanges are generally not accepted once products have been delivered.

If you receive an incorrect or damaged item, please contact us within 48 hours of receiving your order.

New Eastern shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the value of the order placed.

We reserve the right to update these Terms & Conditions at any time.

Changes will take effect immediately upon publication on this page.

If you have any questions about this Privacy Policy, please contact us at:

Email : enquiries@neweasternbakkwa.com.my

Bringing you the taste of tradition with premium bakkwa, floss, sausages and more, crafted with quality ingredients using traditional recipes.

Bringing you the taste of tradition with premium bakkwa, floss, sausages and more, crafted with quality ingredients using traditional recipes.

The gifting collection

Hand-packed in our signature red boxes, made for reunion dinners, corporate gifting and every occasion worth marking.

Featured sets